Privacy Policy

Our Commitment to Your Privacy

At Baghel Telecom, we understand the significance of safeguarding your personal information. Whether you shop with us online or in-person, we are dedicated to ensuring that every customer’s experience remains secure and confidential. In our pursuit of this goal, we have developed this Privacy Policy to elucidate our practices regarding the collection, usage, and disclosure of your personal information.

This Privacy Policy applies to our online platform, www.bagheltelecom.com, as well as our physical stores, call centers, and all other channels through which Baghel Telecom collects and employs personal data. Baghel Telecom is a subsidiary of Baghel Telecom Pvt Ltd.

What We Collect

The nature of the information we collect depends on your interaction with us. We may collect personal information such as:

• Contact information: Name, postal address, telephone number, and email address.
• Personal preferences: Product wish lists, language preferences, and marketing consents.
• Transaction information: Products purchased, payment methods, payment amounts, signatures, and credit or debit card numbers.

Additionally, we may collect the following types of information:

• Postal code: For market research and planning, including flyer distribution and marketing communications.
• Data when visiting our website: IP address, browser type, and referring URL.
• Aggregate customer information: Summarized for internal statistical and research purposes (e.g., demographics).

You may choose not to provide personal information, but doing so may limit our ability to offer specific products, services, or information, such as PTPL credit cards, which require certain financial data.

How We Collect and Use Information

Information Collected Directly from You

Examples of how we collect personal information directly from you and how we use it include:

• In-Store and Online Purchases: When you make a purchase in-store or on our website, we may collect contact and payment information to process your transaction, arrange deliveries, and send e-receipts. We may also use your contact information for promotional purposes.
• Returns and Exchanges: To facilitate returns and exchanges, we collect personal information, such as your name and address, to detect and prevent fraud.
• Purchase Follow-Up, Surveys, and Customer Research: After a purchase, we may follow up to thank you for your business and ensure your satisfaction. We might also conduct surveys and research, using the contact information collected in-store, online, or through call centers.
• Online Accounts: When you create an account on our website or place orders, we may ask for personal information like your name, email address, postal address, and payment card details. We use this information for various purposes, including order processing and customer communication.
• Customer Reviews: Our website features customer reviews. Please exercise discretion when posting information and avoid sharing personal data.
• Newsletters or Updates: If you subscribe to our newsletters or promotional communications, we will send you tailored messages based on your interests, preferences, and behavior. You can opt-out at any time, but transactional or account-related communications may still be sent.
• Participate in a Contest or Promotion: We may run contests or promotions that require contact information for administration and prize notification. Some contests may be conducted by third parties.
• Email a Friend: Our “Email a Friend” tool allows you to share product information with friends. We only use the provided information to send a one-time email, and we do not add recipients to mailing lists.
• Subscription Services and Activations: Certain products and services require contact and financial information, such as cellular or internet plans. We may share this data with service providers as part of the activation process.
• Call Centers: Our customer support call centers may request personal information to address your inquiries or verify your identity. Some calls may be monitored or recorded for training and quality assurance.
• In-Store Video Surveillance: Our retail stores use video surveillance for safety and loss prevention. Footage is viewed when necessary and may be analyzed for demographic and traffic flow insights.

Information Collected Automatically

In some cases, we automatically collect certain information:

• Website Data: When you visit our website, we may collect data like your IP address, browser type, referral URL, and pages viewed. This information aids in website administration, analysis, and improvement.
• Cookies, Tracer Tags, and Web Beacons: We use cookies to enhance your website experience, remember preferences, and offer personalized content. You can decline cookies, but this may affect your site experience. Tracer tags and web beacons help us understand your interactions with our content and optimize the website.
• Web Site Tracking Information: We may use web beacons or pixel tags to compile reports on user demographics, traffic patterns, and purchases. This data may be shared with advertisers and others but remains anonymous unless linked to personal information you voluntarily provide.
• Interest-Based Advertising: We or third parties may serve advertisements on our website and other sites, using cookies, tags, or beacons to measure ad effectiveness. You can opt-out of online behavioral advertising.
• Social Media: When you engage with our content on third-party social networking websites, we may access information linked to your social media account.

Links to Other Websites

Our website may contain links to other websites or resources provided for your convenience. Baghel Telecom has no control over these external sites and is not responsible for their privacy practices. We encourage you to review their privacy policies when visiting these sites.

How We Use Your Information

In addition to the previously mentioned uses, Baghel Telecom may employ your personal information for various business purposes, including order fulfillment, fraud detection, account management, market research, and marketing. We use this data to enhance our services, understand customer needs, and improve our business operations.

When Your Information Is Removed

We retain your information only as long as needed for legitimate business purposes and legal requirements. We have established retention standards and will destroy or anonymize your information when it is no longer necessary.

How We Protect Your Information

Baghel Telecom employs physical, technical, and administrative safeguards, as well as industry-standard security measures, to protect your personal information against unauthorized access, disclosure, or misuse. Our website uses encryption technology for secure data transport, and we encourage the use of strong passwords.

Verification of Your Information

You can verify, update, or correct your information by accessing your online account profile. You also have the right to request access to your personal information, challenge its accuracy, and request amendments.

Unsubscribe

If you wish to stop receiving promotional communications from Baghel Telecom, please follow the provided instructions. Note that you may still receive certain transactional or account-related emails.

Contact Us

For any questions, concerns, or complaints regarding our privacy practices or the use of service providers, please contact us:

• Email: care@bagheltelecom.com
• Contact No.: 0161-2931938, +91 8360802624
• Attention: Legal Director
• Bahadur ke Road, Near Aryan export. Ludhiana-141008, Punjab,India.

Important Reminder about Privacy and Security

Emails sent over the public Internet are not secure. We recommend not sending sensitive information via unencrypted email. Baghel Telecom is not responsible for any transmission of personal information over the public Internet.

Governing Law

This Privacy Policy is subject to Indian law, and any disputes will be resolved in the Courts of Ludhiana.We get soonly all condition regarding this will Approve by Government.

Third-Party Advertising

At Baghel Telecom, we may partner with third-party advertising companies to display advertisements about our products and services on various platforms, including websites and social media. These third-party advertisers may use tracking technologies, such as cookies and web beacons, to collect information about your online activities across different websites and over time. This information may be used to provide you with tailored advertisements based on your interests and browsing history.

Opting Out

We respect your privacy choices. If you prefer not to receive personalized advertisements from us or our third-party advertising partners, you can opt out of targeted advertising by adjusting your browser settings or by visiting the opt-out pages provided by the third-party advertising companies.

Please note that opting out of targeted advertising does not mean you will no longer see online advertisements. Instead, you may continue to see generic advertisements that are not based on your interests.

Third-Party Websites

Our website may contain links to third-party websites that are not operated by Baghel Telecom. We have no control over the content or privacy practices of these websites. We recommend that you review the privacy policies of these third-party websites to understand how they collect, use, and share your information.

Changes to Our Privacy Policy

Baghel Telecom may update this privacy policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.